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WORRY-FREE WATCH WARRANTY

Providing peace of mind for your valuable timepiece

COVERAGE

Coverage begins immediately at the time of purchase on your timepiece and continues for a full 36 months. Coverage includes the following areas:

1. Movement Failure
2. Broken Crystals
3. Case and/or Bezel damage
4. Broken watchbands
5. Broken stems and/or crowns
6. Broken Clasps
7. Water damage to water resistant watches
8. Lifetime Batteries and Battery Replacement
9. Lifetime Watch Band Adjustment with customer supplied parts

 

Transferable Coverage

If you should sell or give your watch as a gift to someone, your Worry Free Watch Warranty, and all of its benefits, transfer to the new owner provided you provide them with the original warranty packet.

 

Utilizing your Worry Free Watch Warranty

Simply take your timepiece and the original warranty packet into any Riddle’s Jewelry retail location for service. Having the original receipt and original warranty packet are an integral part in ensuring smooth and speedy service.

 

Verbal Coverage Description

The Worry Free Watch Warranty covers parts and labor costs to repair your timepiece in the event your timepiece experiences failure caused by damage to the case, clasp, crown, crystal, stem, band or inner movement. If damage is limited to the band or strap, Riddle’s Jewelry may elect to replace either the complete watch or the band at our discretion. Riddle’s Jewelry will repair or replace the product or reimburse you for the pre-authorized repairs to or replacement of the product, at our discretion, when required due to a breakdown or failure which is not covered under any other warranty or service plan. Equivalent non-original manufacturer’s parts may be used for repair for the product if the manufacturer’s parts are unavailable or more costly.

Coverage begins on the date of purchase of your timepiece and continues for a period of 36 months from that date. During the first 30 days you may be required to return the product to the original store the item was purchased at to process your claim. If your timepiece is in for repair when the Worry Free Watch Warranty expires, coverage will be extended until the covered repair has been completed.

 

Coverage Limits

For any single claim, the limit of liability is the least of the cost of:

1. The total of authorized repairs performed, up to the purchase price of the timepiece.
2. Replacement of timepiece with a product that is similar in nature containing similar features
3. Reimbursement for authorized repairs up to the price that you paid for the product
4. The price that you paid for the product.

In the event that the total of all authorized repairs exceeds the purchase price paid for the timepiece, Riddle’s Jewelry shall, at its sole discretion, either replace the product with one of similar value containing similar features, or issue a gift card equal to the original purchase price of the covered timepiece only. Reimbursement in either fashion shall have satisfied all obligations owed under the Worry Free Watch Warranty.

Riddle’s Jewelry, at its sole discretion, may require that you return the covered product to a designated location as a condition to receiving a replacement product or reimbursement.

 

Items Excluded from the Worry Free Watch Warranty

1. Incidental or consequential damages, including but not limited to, any delay in rendering service under the Worry Free Watch Warranty.
2. Any and all pre-existing conditions that occur prior to the effective date of the Worry Free Watch Warranty.
3. Damage from accident, abuse, misuse, introduction of foreign objects into the product, tampering with element’s designed to secure diamonds or gemstones, unauthorized product modification, or alterations.
4. Breakdowns as a result of failure to follow the manufacturer’s instructions.
5. Third party actions including fire, collision, vandalism, theft, etc.
6. Damage or loss resulting from the failure to obtain inspections and/or periodic checkups required by the original manufacturer’s warranty or retailer’s warranty.
7. Damage covered by any other warranty or service contract.
8. Damage which is not reported within 30 days after expiration of the Worry Free Watch Warranty.
9. Damage caused by defective batteries or replacement of defective batteries by those other than Riddle’s Jewelry.
10. Total loss of timepiece.
11. Cosmetic damage including: scratches, peelings, or dents that do not impede the mechanical functionality of the timepiece.
12. Unauthorized repairs and/or parts.
13. Inherent defects that are the responsibility of the manufacturer or parts failure due to manufacturer recall regardless of the manufacturer’s ability to pay for such repairs.
14. Preventative maintenance.
15. Products with removed or altered serial numbers.
16. Water damage if used under conditions which exceed the product manufacturer’s water resistance guidelines.
17. Loss of use during the period the covered product is at a repair facility or otherwise awaiting parts.
18. Any product used in a commercial setting or rental basis.
19. The Worry Free Watch Warranty Plan is non-renewable.